1. 14-day money-back guarantee
New subscribers may request a full refund of their first payment within 14 days of the original charge for any reason. This applies to both monthly and annual plans. To request a refund within this window, submit our contact form from the email address linked to your subscription.
2. EU/UK statutory right of withdrawal
If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from the contract within 14 days of subscribing, without giving any reason. To exercise this right, send a clear statement of withdrawal via our contact form. We will refund all payments received from you within 14 days of accepting your request, using the same payment method you used to subscribe.
If you began using the digital service during the 14-day window and expressly agreed to do so, your statutory right of withdrawal may be reduced or extinguished to the extent permitted by EU Directive 2011/83/EU (Consumer Rights Directive). In practice, we honour the full 14-day window as a goodwill policy unless the account shows clear abuse.
3. Renewal refunds (annual plans)
If an annual subscription auto-renews and you contact us within 7 days of the renewal charge, we will refund the renewal payment in full and cancel the subscription. After the 7-day window the renewal is non-refundable; you may still cancel to prevent the next renewal.
4. Renewal refunds (monthly plans)
Monthly renewals are not normally refunded once charged because the billing period is short. You can cancel at any time from your account dashboard to prevent further charges. If you believe a monthly charge was made in error (for example, after a cancellation confirmation), submit our contact form and we will investigate and refund where appropriate.
5. How to request a refund
- Submit our contact form using the email address on your subscription.
- Include the order or invoice number (or the email used at checkout) so we can locate the payment quickly.
- Briefly tell us the reason — this helps us improve the product, but it is not required.
6. Processing time
Approved refunds are issued through Stripe to the same card used for the original charge. The funds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
7. Exceptions
We may decline a refund if:
- the request is outside the windows described above;
- the account has been suspended for breach of the Terms of service;
- we have evidence of fraud or abuse of the refund policy (for example, repeated subscribe-and-refund cycles).
8. Questions
Questions about refunds: our contact form.